Leading digital and business transformation consultancy.
Our client was integrating two large retail businesses and wanted to combine the two commercial functions. The new function needed to serve the different brands, customers, channels, distribution networks and stores, all while realizing synergies and enabling growth. To support our client in achieving this task, we formed a joint team to guide the executive rapidly through the tough decisions needed to unlock the design. This allowed us to deliver a successful new operating model and an agreed organizational structure. We put line management at the heart of the change from the start, to ensure buy-in and joint design. The result was a design which was owned by, and had credibility with, both the leadership and line management. The team successfully led the implementation, realizing significant synergies and revenue opportunities.
A global pharmaceutical organization had acquired another major pharma biotech in a multi-billion-pound transaction. We were asked to help the commercial and medical organization to define their new, integrated operating model and quickly transition acquired staff into the new ways of working. We designed the future state organization and integration roadmap via a series of strategic workshops with global stakeholders and established a robust governance structure across global and local teams. We also set up an assurance process to manage integration readiness across all markets, as well as working closely with local teams to ensure integration readiness across complex functions including HR, finance and regulatory. The commercial and medical organization integrated successfully as planned. An especially high level of engagement was found in the European regional implementation, with the overall approach setting the best-practice benchmark for other functions to follow.
A leading sports and entertainment provider running a complex portfolio of venues and festivals across Europe needed help maintaining its best-in-class service offering in the face of increasing competition and changing customer needs. We worked together to develop a European customer strategy, developing a rich tapestry of insights into consumer needs from direct consumer research, a detailed market trends analysis and a scanning of best practice across sectors. We conducted in-depth interviews with 40 stakeholders across the business and mapped an end-to-end customer journey to showcase current pain points. Our work culminated in a European-wide strategic framework which focused on doing the basics brilliantly, creating memories and measuring what matters, supported by 120 recommended improvement opportunities to inform investment and sponsorship decisions.
A leading global investment bank had the vision to spearhead its industry in detecting, deterring and protecting its clients against financial crime. We were asked to lead the design and implementation of the program, taking a hands-on approach to accelerate outcomes. We aligned the executive leadership team to drive the rapid, strategic decision-making required to deliver such a capability. The key to success was a program sufficiently robust to deliver to mandatory deadlines with confidence, yet sufficiently agile to rapidly respond to emerging issues that occur during a global implementation. The program was successfully completed and our client experienced game-changing results across 50 countries. This included a global rollout of the new payment systems with extensive changes to payment and client data platforms (requiring 100+ system releases), validation and remediation of millions of data records, all regulatory commitments met with minimal client impact, and a best-in-class financial crime capability to better enforce anti-money laundering and sanctions policy.
A global consumer healthcare organization in the early stages of designing its sustainability strategy asked us to support with finalizing and documenting the strategy, implementing an effective program structure and creating a delivery roadmap to achieve the team’s strategic objectives. We designed the roadmap and program structure by leading strategy workshops with senior sustainability and strategy leadership, developing strategy templates to clearly articulate the client’s approach, and working with the team to populate these in order to document the strategy. We developed detailed plans to create an overall sustainability strategic roadmap to 2025 and identified the investment needed ahead of gaining leadership approval. We also worked with the team to identify recommendations for future ways of working. The work provided clarity on the key activities and governance needed to implement the strategy, where there will be demand on the business, and the investment and resource required.